GROEP ROBBERECHTS (hereinafter “GROEP ROBBERECHTS” or “we”) takes your rights regarding data processing seriously. In this document, GROEP ROBBERECHTS explains how it collects, processes, and uses your personal data. It represents the general policy of GROEP ROBBERECHTS regarding data processing.
The data controller is GROEP ROBBERECHTS, consisting of ROBBERECHTS HOLDING NV, ROBBERECHTS NV, and ERVO PROJECTS NV.
For questions regarding this statement and our policy, you can always contact sales@robberechts.be. For questions that go beyond a simple request for information, we may ask you to identify yourself to ensure that we provide the requested information and data to the right person.
When and for what purposes does GROEP ROBBERECHTS collect and process data?
GROEP ROBBERECHTS collects and processes data about you when you as a customer engage us for works (new construction, renovation, etc.) or when you contact us in other ways. These activities are collectively referred to as “customer management” and mainly involve the execution of projects and the provision of products for which you engage us.
If you are a supplier, we process your data or that of your contacts in the context of the delivery of products or services for the generic purpose of “supplier administration.” In this case, it is also possible that we include your data in our work planning, alongside the data of our own employees.
Furthermore, we process your data, whether as a customer or supplier, when preparing invoices and other accounting documents. This constitutes the purpose of “accounting.”
Lastly, we may process data about you because it is relevant or may be relevant to our activities, such as being able to seek your advice or services. These activities are referred to as “communication” or “public relations.”
What data does GROEP ROBBERECHTS collect and process?
It concerns the data that you provide to us and that we need for the execution of the project for which you engage us, such as your name, address, email address, and professional data, including the company name and VAT number, and any other data in that context.
Most often, you provide us with this data directly, but it is also possible that we obtain this data from other individuals within the company where you work.
For suppliers, we may process certain data to allow us to schedule works effectively. This includes availability, presence, and the type of work.
We process financial data in the context of accounting.
Data about your role and activities are processed in the context of communication or public relations.
How does GROEP ROBBERECHTS collect your data?
We collect your data when you fill out (paper or electronic) forms for this purpose. Sometimes this also occurs through email exchanges, phone contact, or discussions.
In general, we obtain this data directly from you. Sometimes, we may also obtain it indirectly through other individuals, particularly within the company you represent.
When you visit our website, we use cookies. We do this to align the content and user-friendliness of the website as much as possible with you as a user. Additionally, we process your data to comply with obligations arising from providing a website and its content, as well as to enable you to use interactive applications and services on this website. More information about this can be found in our cookie policy [HYPERLINK TO COOKIE POLICY].
What are the legal bases for data processing by GROEP ROBBERECHTS?
In principle, we collect and process your data based on the contractual relationship we have with you as a result of your request and the contract we enter into with you or the company you represent or act on behalf of. This is also the legal basis for processing data about suppliers and for accounting processing.
Where processing is not necessary to perform the contractual relationship, such as in the case of direct marketing and communication/public relations, it is based on our legitimate interests as a company, particularly the freedom of business and information. We always ensure that there is a balance between our interests and yours, for example, by granting you the right to object.
Are the data disclosed to third parties?
Your data is primarily processed internally for customer management, supplier management, work planning, accounting, and communication/public relations by the department/responsible person responsible for these activities.
They may be disclosed to subcontractors for certain specific tasks or assignments, but always under our control.
Sometimes we are obliged to disclose data about you, particularly when required by law or when government authorities with the right to request data request information from us. In such cases, we verify whether the conditions for requesting data are met.
In principle, your data is not transferred to third countries or international organizations.
Your Rights
You can always access the data we process about you and, if necessary, have it corrected or deleted. To do so, simply request it at sales@robberechts.be, providing proof of your identity. We request this to prevent your data from being disclosed to someone who is not entitled to it.
If we process your data for direct marketing purposes, such as sending you a newsletter or other communications via email, you can object to this at any time. You can usually do this by using the unsubscribe option or by contacting sales@robberechts.be.
If you disagree with how GROEP ROBBERECHTS processes your data, you can always file a complaint with the Data Protection Authority (https://www.dataprotectionauthority.be/citizen), Drukpersstraat 35, 1000 Brussels.
Changes
GROEP ROBBERECHTS reserves the right to modify this statement and/or policy. Changes will be notified to users via the website.